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If we cannot repair or replace you will receive a full refund including your original postage. Upon accepting the fault of the product, firstly we have the option to repair the fault or replace for the exact product. If you would like to return a faulty item, follow the standard returns process. It is at the discretion of Et vous to determine fault. Items that are damaged as a result of wear and tear are not considered to be faulty. (Postage and/or custom or import fees are non-refundable) Returns are credited in the same manner in which they were originally paid. Please remember that refunds will only be authorised if you make contact within 3 days of receiving your goods. For using these platforms, we are charged a 4.75% commission on your sale so we require your credit card details to put through this commission amount.

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If you make a purchase using Lay-Buy, Zip Pay or Afterpay, and return it due to change of mind within our returns policy, you will be refunded the full amount from these services.

RETURNS WHEN USING: Buy Now, Pay later services. These include: No sale items, jewellery, sunglasses, hats, underwear, candles or fragrances. There are a number of items that Et Vous will not accept for return. We have endeavoured to display accurately the colours of our women’s fashion items and products appearing in our online store, however, due to colour variations in computer monitors we cannot guarantee the colours displayed will be completely accurate.

Shipping costs back to et vous are the responsibility of the customer unless the goods are faulty.

We reserve the right to deny a return, if the goods returned do not meet our return policy requirements.

We will advise you as soon as we have received your goods.

We cannot process your return until the goods are received.

Items should be returned within five days of receiving your item for Domestic orders and 14 working days for International orders.

Please email Et Vous with the tracking link as soon as it is sent. If you have any queries please contact: either return it in store at Et Vous or via tracked courier.

Returned goods must be unused, unaltered and unwashed with all original tags and packaging.

Please note that after 7 days of receipt of goods all sales are final.

In order to return goods for an exchange, credit note or a refund you must contact us within these periods.

Please note that this offer does not apply on discounted items.

Either via phone or email us at within 3 days of receiving your goods.Īt Et Vous discretion, we will offer you either a exchange, credit note or refund. If for any reason you are not completely satisfied with your online purchase, please contact us prior to returning. No returns or exchanges will be accepted. All discounted/sale items are final sale.